Refund and Cancellation Policy
Effective September 23, 2026
California residents only. Online programs only. We do not charge for the good-faith exam. We pre-screen every file so a
clinician is not reviewing people who cannot qualify. The payment and refund cycle starts when we receive your payment.
When we refund in full
We refund 100% of what you paid, to the original payment method, if any of these is true after we have received payment:
- A licensed clinician declines to prescribe.
- You cancel in writing (text or email) before the pharmacy has started your vial.
- We charged you twice by mistake.
- More than 14 days have passed since payment, no prescription has gone to the pharmacy, and nothing has shipped.
You do not pay for a vial that is never prescribed.
When we do not refund
- Change of mind
- Side effects or results
- Stopping the program early
- Unused milligrams left in a vial already shipped to you
- Moving out of California after the vial was started
Damaged or wrong shipment
Text or email within 48 hours of delivery with photos if the cold pack fails, the vial is broken, or the label is not yours. We
replace or refund that order after the pharmacy confirms. Do not use a damaged vial.
How to ask
Text (760) 851-3883 or email info@precision-wellness.com. Include your name, the program, the date you paid, and the reason.
English or en español.
Approved refunds go back to the same card, Zelle, or ACH within 5–10 business days after we approve. The card network may
add a few days.